Versand

6. Shipping and delivery 

6.1. Once the Products are dispatched, HIS Travel shall send to Customer a shipping confirmation by e-mail and the estimated delivery period.

6.2. HIS Travel aims to deliver your order within estimated delivery period as indicated to you. However, sometimes deliveries may take longer. If you have not received your delivery within two workings days after expiry of the estimated delivery period, please contact our customer service. Saturday and Sunday are not considered working days. HIS Travel is not held responsible for any delays resulting from postal delays.

6.3. The exact shipping rates depend on the country to which your order is being delivered. All packages are insured and have a tracking number so the package can be tracked. This tracking number will be shared in the shipping confirmation e-mail.

6.4. Risk of loss of or damage to the Products shall pass to you when you (or a third party other than the carrier and designated by you) take physical possession of the Products.

6.5. If your order contains Products with alcohol, you are required to show a valid identification showing your date of birth at the time of delivery. If the minimum age requirement of 18 years is not met, the delivery company is forced to take the package back. In that case, we will cancel your order and charge you with a cancellation fee of €10.00.